Introduction

Qfert strives to ensure customer satisfaction. This policy outlines the conditions under which returns, exchanges, and refunds are processed.

1. Eligibility for Returns

Products may be returned/exchanged if:

• They are damaged or defective upon delivery.
• The wrong product was delivered.

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Conditions:

• Notify us within 5 business days of receiving the product.
• Products must be unused, unopened, and in original packaging.
• Proof of purchase (invoice/order ID) is required.

2. Non-Returnable Items

• Opened or used products.
• Products purchased during clearance sales.
• Items not meeting hygiene standards (e.g., consumables, personal care products).

3. Refunds

• Online Payments: Refunded to the original payment method within 5–7 business days
• Refunds are processed only after returned items are inspected and approved.

4. Exchanges

If replacement stock is available, exchanges will be processed. If not, a refund will be issued.

5. Final Decision

Qfert reserves the right to approve or reject return/refund requests after inspection.